Welcome to Lily Candle, where every flicker of light tells a story. These Terms & Conditions are designed to create a clear, fair, and transparent relationship between you and us as you explore and purchase our handcrafted molded candles. By using our website or making a purchase, you agree to these terms, so please take a moment to read through them.

 1. Your Orders

When you place an order with Lily Candle, you’re not just buying a candle—you’re investing in a piece of art. All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to, pricing errors, product unavailability, or suspected fraudulent activity.

2. Pricing and Payment

We strive to ensure all pricing on our website is accurate. However, in the rare event of an error, we reserve the right to cancel or adjust your order. Payment is processed securely through trusted third-party providers, and by completing a purchase, you confirm that the payment information you provide is accurate and authorized.

3. Shipping and Delivery

We carefully package each candle to ensure it arrives in perfect condition. Shipping times and costs are outlined at checkout and may vary based on your location. While we do our best to meet delivery estimates, we cannot guarantee exact delivery dates due to factors beyond our control, such as carrier delays or customs processing.

4. Returns and Refunds

We want you to love your Lily Candle as much as we do. If you’re not completely satisfied, please refer to our Refund & Returns policy for details on how to return or exchange your item. All returns must be initiated within 14 days of delivery and comply with our stated conditions.

5. Intellectual Property

The content on our website, including images, designs, and text, is the property of Lily Candle and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

6. Limitation of Liability

While we take every precaution to ensure the quality and safety of our products, Lily Candle is not liable for any indirect, incidental, or consequential damages arising from the use of our candles or website. Our liability is limited to the purchase price of the product in question.

 7. Governing Law

These Terms & Conditions are governed by the laws of UAE. Any disputes arising from your use of our website or products will be resolved in the courts.

8. Changes to These Terms

As Lily Candle grows, we may update these Terms & Conditions to reflect changes in our practices or legal requirements. We’ll notify you of any significant changes, and the latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about these Terms & Conditions, please reach out to us at [insert contact email]. We’re here to ensure your experience with Lily Candle is as warm, bright, and seamless as the light our candles bring.

Thank you for choosing Lily Candle. By shopping with us, you’re not just purchasing a product—you’re becoming part of a story crafted with care, intention, and light.