At Lily Candle, we believe in the power of light, warmth, and the joy our handcrafted molded candles bring to your life. But we also understand that sometimes, things don’t go as planned. That’s why we’ve created a Refund & Returns policy that’s as thoughtful and transparent as the candles we make.

Our Promise to You
Every Lily Candle is crafted with care, designed to inspire and illuminate. However, if your candle arrives damaged, defective, or simply doesn’t meet your expectations, we’re here to make it right. Your satisfaction is our priority, and we want you to feel confident and supported in every purchase.

 Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. This ensures that we can continue to share our candles with others while honoring our commitment to quality and sustainability.

To initiate a return, please contact us at [insert contact email] with your order number and details about the product you’d like to return. We’ll guide you through the process and provide a return address. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item).

Refunds

Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your item. We’ll also let you know if your refund has been approved. If approved, your refund will be processed within 7 business days and applied to your original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Items

We take great care in packaging your candles to ensure they arrive safely. However, if your item arrives damaged or defective, please contact us immediately at [insert contact email] with photos of the product and its packaging. We’ll gladly replace the item or issue a full refund, including return shipping costs.

Exchanges

If you’d like to exchange your item for a different candle, please initiate a return as outlined above. Once your return is processed, you can place a new order for the item you’d like.

Final Thoughts

At Lily Candle, we’re more than just a store—we’re a community of candle lovers who believe in the beauty of light and the power of thoughtful craftsmanship. If you have any questions or concerns about your purchase, don’t hesitate to reach out. We’re here to ensure your experience with us is as warm and glowing as our candles.

Thank you for choosing Lily Candle. We’re honored to be a part of your journey and are committed to lighting up your world, one candle at a time.